1. Overview

This is the privacy policy of Envi Australia Pty Ltd (ABN 42644837487) (we, our, or us), which outlines our commitment to you in respect to the collection, management, and use of your Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs).

We will review this policy from time to time. We encourage you to check our website regularly as any updated policy will be available on our website.

If you have any questions, please contact us

2. Types of Personal Information That We Collect and Hold

Personal Information is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.

When you use and access our website at www.Envi Australia.com.au (Site) to browse or purchase our products, or to create an account, we may collect and hold Personal Information about you, including:

1. Contact information, such as your name, phone number, email address, billing address, postal address, and signature.
2. Payment information, including credit card numbers.
3. Device information, such as information about your web browser, IP address, time zone, and cookies that are installed on your device; and
4. Page and product information, such as the web pages you visit while on the Site, the products that you view while on the Site, and information about the websites or search terms that referred you to the Site.
5. How We Collect Your Personal Information

3.1 Collecting Personal Information From You
We may collect your Personal Information when you use and access the Site to browse or purchase products or to create or access your account.

3.2 Collecting Personal Information From Other Sources
Sometimes we collect Personal Information about you from other sources where you have consented to the collection of the information from someone else, or where we are authorised by law to collect the information from someone else, or it is unreasonable or impracticable to collect the information from you personally.

At all times, this information is collected by lawful means and in a manner that respects your privacy.

3.3 Notification of Collection of Personal Information
If we collect your personal information from third parties in circumstances where you may not be aware that we have collected your personal information and that information can be used to identify you, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

3.4 Use of Tracking Tools
We may use cookies, web beacons, log files, Google Analytics, or other similar tracking tools on our Site to collect information about how the Site is being used.

• Cookies are text files placed into your computer’s browser to store your preferences. These cookies collect information on how you and other visitors use our Site.
• Web beacons are small pieces of code placed on a web page to monitor visitors’ behaviour and collect data about the visitors viewing our Site.
• Log files track actions occurring on the Site and collect data, including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
• Google Analytics is a service that transmits website traffic data. It will not identify individual users and IP addresses with any other data held by Google. You can read more about how Google uses your personal information here, and you may choose to opt out of Google Analytics here.

Most browsers are initially set to accept cookies, web beacons or other tracking tools. If you prefer, you can set your browser to refuse these by selecting the appropriate settings or blocking, deleting, or disabling them if your browser or device permits.

3.5 Social Media
We may collect personal information about you when you interact with us through social media channels. Please note that we will only interact with you on confidential matters via a secure forum.

3.6 Customer Service Calls
We may collect personal information about you when you interact with us through the telephone. Unless asked not to, we record all inbound and outbound telephone calls to and from ENVI AUSTRALIA ’s customer service team.

3.7 Digital Chat Purposes
We may collect personal information about you when you interact with us through our digital chat platform.

4. Use and Disclosure

4.1 Use and Disclosure of Personal Information

We use Personal Information for a variety of purposes to effectively conduct our business, including:

1. To process your orders, warranty claims or returns, including processing payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
2. To provide you with access to your online account.
3. To improve our services and optimise our Site.
4. To provide you with marketing materials and targeted advertising in relation to our products.
5. To assess the success of our marketing and advertising campaigns.
6. To communicate with you, including:
   1. To provide you with information or advertising relating to our products or services.
   2. To respond to questions, feedback or complaints.
   3. To improve our service, including for training and quality assurance purposes.
7. To screen our orders for potential risk of fraud.
8. To assess your application for commercial credit, collect overdue payments, handle disputes in relation to commercial credit; and
9. To comply with any applicable laws, regulations, or codes of practice.

We will not use or disclose Personal Information we hold about you that was collected for a particular purpose or any other unrelated purpose unless:

1. You have consented to the use or disclosure of the information for another purpose.
2. The use or disclosure is otherwise permitted under the Privacy Act (e.g. you would reasonably expect us to use or disclose the information for another purpose, or the use or disclosure of the information is required or authorised by law or a court/tribunal order).

4.2 Disclosure to Third Parties
To help us carry out our business functions, we may disclose personal information about you to third parties, including:

1. Our subsidiaries and related entities, including Envi Australia Pty Ltd.
2. Our advisors and consultants.
3. Other third parties that provide services to us, including but not limited to WooCommerce, who powers our online store, processes reviews, Klaviyowho powers our email and SMS marketing and Facebook, Google, Pinterest and LinkedIn to create Targeted advertising; and
4. Any other person whom you have given your consent.

We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to your personal and confidential information.

We will not sell, gift, rent, or trade your Personal Information with anyone.

5. Marketing and Advertising

5.1 Direct Marketing
We may use your Personal Information to provide you with information about products or services that may interest you. If you do not wish to receive marketing material from us, including but not limited to SMS Marketing,

5.2 Targeted Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications about products or services that may interest you. You can find more information about how targeted advertising works here. If you do not wish to receive targeted advertising on the following platforms, you can opt out by following the links below:

1. Facebook
2. Google
3. Pinterest
4. LinkedIn